Information Science

Poll-arized

Anonymous — Fri, 16 Aug 2024 21:08:32 +0000

Poll-arized Anonymous (not verified) Fri, 08/16/2024 - 15:08

By Joe Arney

Deepfakes. Distrust. Data manipulation. Is it any wonder American democracy feels like it has reached such a dangerous tipping point?

As our public squares have emptied of reasoned discussion, and our social media feeds have filled with vitriol, viciousness and villainy, we’ve found ourselves increasingly isolated and unable to escape our echo chambers. And while it’s easy to blame social media, adtech platforms or the news, it’s the way these forces overlap and feed off each other that’s put us in this mess.

It’s an important problem to confront as we close in on a consequential election, but the issue is bigger than just what happens this November, or whether you identify with one party or another. Fortunately, the College of Media, Communication and Information was designed for just these kinds of challenges, where a multidisciplinary approach is needed to frame, address and solve increasingly complex problems.

“Democracy is not just about what happens in this election,” said Nathan Schneider, an assistant professor of media studies and an expert in the design and governance of the internet. “It’s a much longer story, and through all the threats we’ve seen, I’ve taken hope from focusing my attention on advancing democracy, rather than just defending it.”

We spoke to Schneider and other CMCI experts in journalism, information science, media studies, advertising and communication to understand the scope of the challenges. And we asked one big question of each in order to help us make sense of this moment in history, understand how we got here and—maybe—find some faith in the future.

***

Newsrooms have been decimated. The younger generation doesn’t closely follow the news. Attention spans have withered in the TikTok age. Can we count on journalism to serve its Fourth Estate function and deliver fair, accurate coverage of the election?

Mike McDevitt, a former editorial writer and reporter, isn’t convinced the press has learned its lessons from the 2016 cycle, when outlets chased ratings and the appearance of impartiality over a commitment to craft that might have painted more accurate portraits of both candidates. High-quality reporting, he said, may mean less focus on finding scoops and more time sharing resources to chase impactful stories.

How can journalism be better?

“A lot of journalists might disagree with me, but I think news media should be less competitive among each other and find ways to collaborate, especially with the industry gutted. And the news can’t lose sight of what’s important by chasing clickable stories. Covering chaos and conflict is tempting, but journalism’s interests in this respect do not always align with the security of democracy. While threats to democracy are real, amplifying chaos is not how news media should operate during an era of democratic backsliding.”

***

After the 2016 election, Brian C. Keegan was searching for ways to use his interests in the computer and social sciences in service of democracy. That’s driven his expertise in public-interest data science—how to make closed data more accessible to voters, journalists, activists and researchers. He looks at how campaigns can more effectively engage voters, understand important issues and form policies that address community needs.

You’ve called the 2012 election an “end of history” moment. Can you explain that in the context of what’s happening in 2024?

“In 2012, we were coming out of the Arab Spring, and everyone was optimistic about social media. The idea that it could be a tool for bots and state information operations to influence elections would have seemed like science fiction. Twelve years later, we’ve finally learned these platforms are not neutral, have real risk and can be manipulated. And now, two years into the large language model moment, people are saying these are just neutral tools that can only be a force for good. That argument is already falling apart.

“You could actually roll the clock back even further, to the 1960s and ’70s, when people were thinking about Silent Spring and Unsafe at Any Speed, and recognizing there are all these environmental, regulatory, economic and social things all connected through this lens of the environment. Like any computing system, when it comes to data, if you have garbage in, you get garbage out. The bias and misinformation we put into these A.I. systems are polluting our information ecosystem in ways that journalists, activists, researchers and others aren’t equipped to handle.”

***

One of Angie Chuang’s last news jobs was covering race and ethnicity for The Oregonian. In the early 2000s, it wasn’t always easy to find answers to questions about race in a mostly white newsroom. Conferences like those put on by the Asian American Journalists Association “were times of revitalization for me,” she said. When this year’s conference of the National Association of Black Journalists was disrupted by racist attacks against Kamala Harris, Chuang’s first thoughts were for the attendees who lost the opportunity to learn from one another and find the support she did as a cub reporter.

“What’s lost in this discussion is the entire event shifted to this focus on Donald Trump and the internal conflict in the organization, and I’m certain that as a result, journalists and students who went lost out on some of that solidarity,” she said. And it fits a larger pattern of outspoken newsmakers inserting themselves into the news to claim the spotlight.

How can journalism avoid being hijacked by the people it covers?

“It comes down to context. We need to train reporters to take a breath and not just focus on being the first out there. And I know that’s really hard, because the rewards for being first and getting those clicks ahead of the crowd are well established.”

***

Agenda setting—the concept that we take our cues of what’s important from the news—is as old an idea as mass media itself, but Chris Vargo is drawing interesting conclusions from studying the practice in the digital age. Worth watching, he and other CMCI researchers said, are countermedia entities, which undermine the depictions of reality found in the mainstream press through hyper-partisan content and the use of mis- and disinformation.

How did we get into these silos, and how do we get out?

“The absence of traditional gatekeepers has helped people create identities around the issues they choose to believe in. Real-world cues do tell us a little about what we find important—a lot of people had to get COVID to know it was bad—but we now choose media in order to form a community. The ability to self-select what you want to listen to and believe in is a terrifying story, because selecting media based on what makes us feel most comfortable, that tells us what we want to hear, flies in the face of actual news reporting and journalistic integrity.”

***

Her research into deepfakes has validated what Sandra Ristovska has known for a long time: For as long as we’ve had visual technologies, we’ve had the ability to manipulate them. Seeing pornographic images of Taylor Swift on social media or getting robocalls from Joe Biden telling voters to stay home—content created by generative artificial intelligence—is a reminder that the scale of the problem is unprecedented. But Ristovska’s work has found examples of fake photos from the dawn of the 20th century supposedly showing, for example, damage from catastrophic tornadoes that never happened.

Ristovska grew up amid the Yugoslav Wars; her interest in becoming a documentary filmmaker was in part shaped by seeing how photos and videos from the brutal fighting and genocide were manipulated for political and legal means. It taught her to be a skeptic when it comes to what she sees shared online.

“So, you see the Taylor Swift video—it seems out of character for her public persona. Or the president—why would he say something like that?” she said. “Instead of just hitting the share button, we should train ourselves to go online and fact check it—to be more engaged.”

Even when we believe something is fake, if it aligns with our worldview, we are likely to accept it as reality. Knowing that, how do we combat deepfakes?

“We need to go old school. We’ve lost sight of the collective good, and you solve that by building opportunities to come together as communities and have discussions. We’re gentler and more tolerant of each other when we’re face-to-face. This has always been true, but it’s becoming even more true today, because we have more incentives to be isolated than ever.”

***

Early scholarly works waxed poetic on the internet’s potential, through its ability to connect people and share information, to defeat autocracy. But, Nathan Schneider has argued, the internet is actually organized as a series of little autocracies—where users are subject to the whims of moderators and whoever owns the servers—effectively meaning you must work against the defaults to be truly democratic. He suggests living with these systems is contributing to the global rise of authoritarianism. In a new book, Governable Spaces, Schneider calls for redesigning social media with everyday democracy in mind.

If the internet enables autocracy, what can we do to fix it?

“We could design our networks for collective ownership, rather than the assumption that every service is a top-down fiefdom. And we could think about democracy as a tool for solving problems, like conflict among users. Polarizing outcomes, like so-called cancel culture, emerge because people don’t have better options for addressing harm. A democratic society needs public squares designed for democratic processes and practices.”

***

It may be derided as dull, but the public meeting is a bedrock of American democracy. It has also changed drastically as fringe groups have seized these spaces to give misinformation a megaphone, ban books and take up other undemocratic causes. Leah Sprain researches how specific communication practices facilitate and inhibit democratic action. She works as a facilitator with several groups, including the League of Women Voters and Restore the Balance, to ensure events like candidate forums embrace difficult issues while remaining nonpartisan.

What’s a story we’re not telling about voters ahead of the election?

“We should be looking more at college towns, because town-gown divides are real and long-standing. There’s a politics of resentment even in a place like Boulder, where you have people who say, ‘We know so much about these issues, we shouldn’t let students vote on them’—to the point where providing pizza to encourage voter turnout becomes this major controversy. Giving young people access to be involved, making them feel empowered to make a difference and be heard—these are good things.”

***

Toby Hopp studies the news media and digital content providers with an eye to how our interactions with media shape conversations in the public sphere.

Much of that is changing as trust and engagement with mainstream news sources declines. He’s studied whether showing critical-thinking prompts alongside shared posts—requiring users to consider the messages as well as the structure of the platform itself—may be better than relying on top-down content moderation from tech companies.

Ultimately, the existing business model of the big social media companies—packaging users to be sold to advertisers—may be the most limiting feature when it comes to reform. Hopp said he doubts a business the size of Meta can pivot from its model.

How does social media rehabilitate itself to become more trusted? Can it?

“Social media platforms are driven by monopolistic impulses, and there’s not a lot of effort put into changing established strategies when you’re the only business in town. The development of new platforms might offer a wider breadth of platform choice—which might limit the spread of misinformation on a Facebook or Twitter due to the diminished reach of any single platform.”

***

CU News Corps was created to simulate a real-world newsroom that allows journalism students to do the kind of long-form, investigative pieces that are in such short supply at a time of social media hot takes and pundits trading talking points.

“I thought we should design the course you’d most want to take if you were a journalism major,” said Chuck Plunkett, director of the capstone course and an experienced reporter. Having a mandate to do investigative journalism “means we can challenge our students to dig in and do meaningful work, to expose them to other kinds of people or ideas that aren’t on their radar.”

Over the course of a semester, the students work under the guidance of reporters and editors at partner media companies to produce long-form multimedia stories that are shared on the News Corps website and, often, are picked up by those same publications, giving the students invaluable clips for their job searches while supporting resource-strapped newsrooms.

With the news business facing such a challenging future, both economically and politically, why should students study journalism?

“Even before the great contraction of news, the figure I had in my mind was five years after students graduate, maybe 25 percent of them were still in professional newsrooms. But journalism is a tremendous major because you learn to think critically, research deeply and efficiently, interact with other people, process enormous amounts of information, and have excellent communication skills. Every profession needs people with those skills.”

Where do we go from here? CMCI experts share their perspectives on journalism, advertising, data science, communication and more in an era of democratic backsliding.

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The race to make tech more equal

Anonymous — Wed, 14 Aug 2024 21:54:10 +0000

The race to make tech more equal Anonymous (not verified) Wed, 08/14/2024 - 15:54

By Joe Arney
Photos by Kimberly Coffin (CritMedia, StratComm’18)

Back when Bryan Semaan’s mom had a Facebook account, doomscrolling wasn’t part of her vernacular.

The Iraqi culture she was raised in compels celebration of accomplishments and milestones, “so any time someone posted something, she felt she had to interact with it,” Semaan said. “That personal engagement runs very deeply through our culture.”

But it became exhausting for her to keep up as her network swelled into the hundreds, so she deactivated her account. For Semaan, it’s a fitting metaphor for his research—which challenges the assumptions tech developers make about the users of their products and services. And it’s the kind of problem he wants to study through the Center for Race, Media and Technology, which the University of Colorado Boulder unveiled in the spring.

“The people developing these technologies are in Silicon Valley—so, mostly male, mostly white,” said Semaan, director of the center and an associate professor of information science at CMCI. “A lot of the values we bake into these technologies are being forced onto people in different cultures, often creating problems.”

As a first-generation American, Semaan said he identifies with the liminal moments faced by others living between worlds—immigrants, veterans, refugees, people of color or Indigenous people—and the challenges of adopting to Western societal structures. Technology plays a big part, and the discipline’s blind spots are a key focus of Semaan’s research, which asks how these tools can create resilience for people in those liminal moments, such as a climate refugee fleeing disaster or a queer teenager anxious about coming out.

To kick off the center, in March, CMCI welcomed Ruha Benjamin, a professor at Princeton who’s developed her scholarship around what she calls the “New Jim Code”—a nod to both the Jim Crow laws that enforced segregation and the biases encoded into technology. Benjamin, he said, “focuses on how people consider technology to be a benign thing, when in fact it isn’t—tech nology takes on the values of those who create it.”

Fortunately, Semaan said, we’re at a moment when society is recognizing the importance of equity and justice, while seeing technology as a problem, a solution and a thread tying together the great challenges facing humanity—political polarization, disinformation, climate change and so on.

He’s optimistic that the Center for Race, Media and Technology will collect the broad perspectives needed to make, as he put it, “the intractable problems tractable.”

“What I imagine for the center is encouraging collaborations among the experts we bring together,” he said. “And I’m really hoping my research direction changes as a result of getting to work with the amazing people I’ll meet.”

If it’s collaboration he wants to get out of the center, Semaan’s successes to date have been more about tenacity. Early in his career, he said, some of his colleagues tried to steer him from migrants and veterans, dismissing his interest in making technology equitable as “a diversity ghetto.”

That didn’t deter him—and, with the benefit of hindsight, those rejections made him a better scholar.

These bigger challenges are going to require people thinking together at a much grander scale, which means changing how we work.”

Bryan Semaan

“In my research, the people you work with are incredibly vulnerable, or are so busy surviving that they can’t talk to you,” he said. “You have to be passionate about that work, and prepared for long-tail effort before you make progress.”

The work of the center will be a long game, but if successful, Semaan said, it will put ��Ҵ�ý�ƽ�� at the center of the conversation around purposefully designed technology.

“It dovetails with the university’s broader mission around diversity,” he said. “It’s not just saying we’re going to increase diversity—it’s the issues we are approaching and the support we are building for different scholars across the university. Because these bigger challenges are going to require people thinking together at a much grander scale, which means changing how we work.”

A new center at CMCI is organizing faculty thought leadership to answer big, systemic questions about technology’s role in issues of social justice.

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Class of 2024: William W. White Honorees

Anonymous — Wed, 01 May 2024 23:17:34 +0000

Class of 2024: William W. White Honorees Anonymous (not verified) Wed, 05/01/2024 - 17:17

William W. White Outstanding Seniors are chosen by department faculty to recognize academic merit, professional achievement and service to the college. The Outstanding Graduate award honors the CMCI student with the highest overall GPA in his or her graduating class.

White, a Boulder native, graduated from CU’s School of Journalism in 1933. He was a reporter in Boulder, Denver and New York before becoming the foreign editor of Time from the early 1940s through the mid-1950s, based in London, Brazil and Montreal. At the advice of his friend Edward R. Murrow, who told him “it doesn’t matter what you do, what matters is that you do it where you want to live,” White returned to Boulder, where he started the White and White public relations firm. White and his wife, Connie, established this endowment in 1998.

Meet our graduates and read their stories.

Andrew Schwartz: College of Media, Communication and Information

Andrew's advice to students is to try everything and talk to as many people as you can—especially outside your major. That way, you'll broaden your perspective.

When it comes to impact and being able to make something I’m proud of, a big part of that is being able to make technology for the people to use it, and make things that people enjoy using and improve their lives. Info places a big emphasis on that."

Lisa An: Department of Critical Media Practice

Lisa started her CU career as a computer science major before switching to media production. She said this was one of the best decisions she ever made because through the program, she discovered a passion for photography.

"I learned that keeping your work to yourself because of the fear of not being good enough does no good. If you share your work and receive feedback, you are able to improve your craft and obtain opportunities you otherwise never would have been able to.

Elijah Boykoff: Department of Information Science

Going into college, Elijah's goals for himself were to learn as much as he could and make it to the finish line. He says he's made good on those goals, and this award is an exciting bonus.

Your professors are people just like you. Get to know them—if you are able to resonate with your professors on a deeper level, you will be much more enriched by the knowledge they have to share."

Bianca Perez: Departments of Communication, Media Studies

Bianca is the first CMCI graduate to win outstanding student honors from two different majors. She's now off to a prestigious Ph.D. program.

"What I have is like a wish coming true. You can work very hard and that can still not be enough, and I’ve seen that happen to people around me my whole life.

Sujei Perla Martinez: Department of Advertising, Public Relations and Media Design

For Sujei, a first-generation college student, graduating means she's carving a new path for her family.

My community helped foster a place for self-discovery and encouraged me to be unapologetically myself while helping me grow within my values and beliefs."

Nic Tamayo: Department of Journalism

Nic's CMCI experience in three words: fulfilling, inspired, treasured.

"I will take with me the connections I’ve been able to make with people from so many corners of life. They’ve taught me lessons that I may never have learned without their friendship and mentorship.

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Outstanding graduate: Andrew Schwartz

Anonymous — Wed, 01 May 2024 22:32:18 +0000

Outstanding graduate: Andrew Schwartz Anonymous (not verified) Wed, 05/01/2024 - 16:32

By Hannah Stewart (Comm’19)
Photos by Kimberly Coffin (CritMedia, StratComm’18)

Before Andrew Schwartz knew he’d be an information science major, he had already attended a class. Now, he’s graduating—with a second major in philosophy—as the College of Media, Communication and Information's William W. White Outstanding Graduate.

Faced with a plethora of potential fields, it was a lecture by Morgan Klaus Scheuerman (PhDInfo’23) that initially attracted Schwartz to the field.

The discussion focused on ethics, machine learning and gender—and created a sense of curiosity to explore more topics through the lens of data.

“I chose information science because I am interested not just in computing, but computing as a social and cultural phenomenon,” he said. “Info gives us the skills to look at topics from a lot of different domains with a critical thinking lens and data-driven quantitative perspective, and that’s a skill that’s broadly applicable.”

The White Outstanding Graduate award honors the CMCI student with the highest overall GPA in his or her graduating class. Schwartz’s academic record is important to him, but more important is the societal impacts of both technology and his work. In the middle of the pandemic, that meant connecting with The COVID Tracking Project, whose data were used by news organizations, two presidential administrations and an array of federal agencies—including the CDC and FDA.

“Working on this project kick-started me thinking that I can actually make things with code that are useful for people,” he said.

As a first-year student, he assisted Robin Burke, professor and chair of information science, in studying fairness in recommender systems. Not only was he able to quickly understand the platform they used for conducting machine learning experiments, but he also helped make improvements to the software that increased its efficiency. Moreover, despite ongoing releases of the software, Schwartz’s code is still supporting it.

“His interest in philosophy was one of the things that attracted him to our research group, which looks at fairness and other ethical dimensions of recommender systems,” Burke said. “For our department as a whole, ethical and critical reflection is a key value, so I think that’s one reason info was a good fit for Andrew.”

Thanks to his work with Burke as well as developing a relationship with Brian Keegan, he was able to take both his experience and his education abroad as an invited researcher at the Universidad Complutense de Madrid.

“Info gives us the skills to look at topics from a lot of different domains with a critical thinking lens and data-driven quantitative perspective, and that’s a skill that’s broadly applicable.”
Andrew Schwartz

“I studied in Seville for my junior year and completed most of my philosophy coursework while I was in Spain,” Schwartz said. “One of the priorities for me was language acquisition and immersion. So, I lived in Madrid over the following summer and did a research collaboration with Brian’s colleagues—Andrea Peña-Calvin, Javier Arroyo and Samer Hassan—and we got published this spring.”

In Spain, he and the team studied how online communities govern and organize themselves. This experience, and others, emphasized to him the myriad ways data touch various fields, as well as the critical thinking skills needed to leverage technology effectively.

That’s something he feels he developed through both his majors.

“When it comes to impact and being able to make something I’m proud of, a big part of that is being able to make technology for the people to use it, and make things that people enjoy using and improve their lives,” he said. “Info places a big emphasis on that.”

Not only has Andrew Schwartz contributed to a collaborative paper investigating online communities, he also developed code for The COVID Tracking Project, among other research opportunities.

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Outstanding senior: Elijah Boykoff

Anonymous — Wed, 01 May 2024 16:59:47 +0000

Outstanding senior: Elijah Boykoff Anonymous (not verified) Wed, 05/01/2024 - 10:59

By Iris Serrano
Photos by Kimberly Coffin (CritMedia, StratComm’18)

Programming is more than ones and zeros for Elijah Boykoff.

The blend of technical and social skills his information science major provides helped Boykoff discover his passion for his studies.

“My first info coding class challenged me greatly, but the satisfaction I felt from solving coding errors was like putting in the last piece of a 1,000-piece puzzle,” Boykoff said. “It was an academic rush I'd never felt before.”

He will graduate as the William W. White Outstanding Senior for the Department of Information Science, having been chosen for the honor by CMCI faculty in recognition of his academic accomplishments, professional achievements and service to the college. He earns his bachelor’s degree summa cum laude for successfully defending his honors thesis, in which he observed institutionalized racism among soccer players in the English Premier League to explore how the experiences of minority athletes have changed in the last five years.

“The satisfaction I felt from solving coding errors was like putting in the last piece of a 1,000-piece puzzle. It was an academic rush I'd never felt before.”
Elijah Boykoff (InfoSci’24)

That project was especially meaningful to Boykoff, as he hopes to eventually work in data analytics for professional sports teams. For now, he’ll spend the next year completing his accelerated master's degree, also in information science.

What was more impactful than the work itself were the relationships he created in the past four years. Like his classmates, Boykoff’s ��Ҵ�ý�ƽ�� experience began fully remote, with classes, club meetings and other interactions taking place virtually. But he pushed himself to connect with his classmates and build relationships with faculty despite being behind a screen.

“Professors are people, just like us. If you can resonate with your professors on a deeper level, you will be much more enriched by the knowledge they have to share,” Boykoff said.

Those connections made him feel like there was always someone in his corner.

“At CU, I've learned numerous technical skills—but most importantly, I've learned what it means to be part of a collective,” he said.

Elijah appreciated that his classes sharpened both his social skills and technical expertise.

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Student Work Gallery: Spring 2024

Anonymous — Tue, 27 Feb 2024 21:26:40 +0000

Student Work Gallery: Spring 2024 Anonymous (not verified) Tue, 02/27/2024 - 14:26

CMCI students from all departments develop their portfolios through classes, competitions, internships and more.

Here we have collected a variety of student work that highlights their personal and professional passions explored during their academic careers at ��Ҵ�ý�ƽ��.

View the work

Students across CMCI find ways to bring together their personal interests and academic pursuits. Since the college’s founding, we have showcased this diverse collection of student work.

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#TechEthics

Anonymous — Fri, 02 Feb 2024 19:44:07 +0000

#TechEthics Anonymous (not verified) Fri, 02/02/2024 - 12:44

By Joe Arney

Not many computer scientists have signs reading “Rage Against the Machine Learning” in their offices.

But in Evan Peck’s case, it’s a perfect symbol of why he was so excited to join the information science department of the College of Media, Communication and Information this fall.

“I love being here because CMCI draws students who want to use technology in service of something they already care deeply about, and not for its own sake.

Evan Peck
Associate professor, information science

“I started to believe that some of the most pressing problems our society is wrestling with don’t require deeper technical solutions, but a reimagining of the ways we’re using technology,” he said. “I was looking for deeper connections to social sciences and community-focused work—and I think that’s what information science excels at, shifting the lens of the technical in service to the community and society.”

Peck joined the University of Colorado Boulder this fall from Bucknell University, meaning he’s gone from being a Bison to a Buffalo. More than that, it gave him a chance to join a college and department that is more closely aligned with his evolving research interests, which center on information visualization—especially the way data is communicated to the public.

Establishing trust around data

He already appreciates being surrounded by faculty and students who are experts in fields like media studies and communication.

“I’m fascinated by how we encourage people to trust data, understand it and respond to it,” Peck said. “While we can advance science enough to offer compelling solutions to societal problems, we continue to share those insights to the public without an understanding of people’s cultures, beliefs and background. That’s a recipe for failure.”

If you think about some of the public health messaging you saw during the pandemic, you’ll probably remember the frustration of getting information that wasn’t helpful or didn’t reflect reality. Peck, for instance, lived in central Pennsylvania during the lockdowns. In the summer of 2020, his rural county hadn’t seen a day in which more than two people tested positive, but because most COVID maps reported risk at the state level, high caseloads in Philadelphia and Pittsburgh made all of Pennsylvania look more infectious than it was.

That degrades trust in experts, he said, “and when cases spiked in my county about a month later, I believe it had eroded trust and willingness to react to that data.”

He has taken his interest in this area to some interesting new arenas, including extensive interviews with rural Pennsylvanians at construction sites and farmers markets, to better understand how they interpreted charts and what information was important to them. The resulting research received a best paper award at the premier Human-Computer Interaction conference, has been cited by the Urban Institute and others, and helped cement his interest in information science.

“I had a moment of realization,” Peck said. “I could spend my whole career as a visualization researcher and still have zero impact on my community. So how do we engage in research that has a positive impact on the people and community around the university?”

It’s not the only area he’s looking to create impact. Peck describes himself as an advocate for undergraduate research opportunities, especially for students searching for a sense of place within their degree programs.

“It’s a mechanism for helping students explore areas that aren’t strongly represented in their core academic programs,” Peck said. “I saw this as an advisor in computer science for nearly a decade—I advised students who wanted to think deeply about how their designs impacted people, but in a curriculum in which people were a side story to their technical depth.”

An eye to ethics

He also created an initiative around ethics and computing curricula at Bucknell that’s been adopted by computer science programs everywhere. If a question was presented in an ethics context, students came up with thoughtful answers—but that reasoning did not extend into other assignments or their careers. It’s a story that’s familiar for anyone thinking about the addictiveness of social media platforms or the disruptive potential of artificial intelligence

Some computer science programs offered a single ethics course, “but it was so isolated from the rest of their technical content that students wouldn’t put them together,” Peck said.

In response, he added more ethical and critical thinking components to the core technical curriculum, and developed a set of programming assignments in which students wrestle with a societal design question in order to accomplish their programming goals. He currently has a grant through Mozilla’s Responsible Computing Challenge to continue that work at ��Ҵ�ý�ƽ��.

“It’s about connecting the dots and building habits. Students need to understand that the system I’m programming is going to have implications beyond Silicon Valley,” he said. “How can we get you to think about the human tradeoffs beyond the aggregated rules you’re creating?”

It’s the kind of question he feels renewed vigor about pursuing in the Department of Information Science.

“I love being here because CMCI draws students who want to use technology in service of something they already care deeply about, and not for its own sake,” Peck said.

“Computer science knows how to build marvelous systems, but not always how to make them work fairly or responsibly for diverse people and communities,” he added. “I think our department goes beyond the idea of ‘how do we build it,’ to think critically about who we’re designing for, who technology empowers, who it privileges, who it disadvantages.”

“Rage Against the Machine Learning” isn’t just a sign in Evan Peck’s office. It’s an emblem of his career pivot.

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Student Work Gallery: Fall 2023

Anonymous — Wed, 01 Nov 2023 20:22:36 +0000

Student Work Gallery: Fall 2023 Anonymous (not verified) Wed, 11/01/2023 - 14:22

What's the catch?

There’s no getting back the one that got away, but a prototype app designed by a group of recent graduates could help anglers identify the fish they do catch.

COAI (for Colorado A.I.; pronounced “koi”) Fish, designed by Kendall Fronabarger, Ken Vue and Emerson Swan (all InfoSci’23), is especially aimed at those new to the sport who are curious about the fish they’re catching in Colorado’s waters. The app uses a modified machine learning tool that matches photos uploaded by users to a registry of Colorado species built by the students.

Art as activism

CMCI students are encouraged to use their creativity in building projects that allow them to interpret or reflect upon the challenges facing society. Mixed-media work in the last year has focused on topics such as the climate crisis, the plight of refugees and the struggle for gender equality.

Sharing student perspectives

Students across CMCI find ways to bring together their personal interests and academic pursuits. Since the college’s founding, we have regularly showcased this diverse collection of student work.

See more student projects or submit your work for gallery consideration →

Students across CMCI find ways to bring together their personal interests and academic pursuits. Since the college’s founding, we have showcased this diverse collection of student work.

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Primed for change

Anonymous — Mon, 30 Oct 2023 03:09:46 +0000

Primed for change Anonymous (not verified) Sun, 10/29/2023 - 21:09

CMCI was founded amid change—an answer to how we could best organize the various communication- and information-related disciplines at ��Ҵ�ý�ƽ�� in ways that enabled faculty collaboration and student success. We’re no stranger to disruption, so as generative A.I. tools like ChatGPT captured the public imagination early this year, I started wondering what the next chapter for communication—and education—might look like.

The dominant theme in the headlines has been one of concern, but as usual, I’ve found the best perspectives come from our alumni, students and faculty, who are on the front lines of change in these fast-moving times. In this issue, we asked members of our community for their reflections on change, and they shared insights on everything from A.I. and algorithms, to work and water.

If you find yourself overwhelmed by the enormity of the changes you’re facing, I hope you’ll find insight in this issue, which showcases how our community is researching the ways algorithms shape our worldview and the technology transforming how creative projects get done. It also offers a chance for you to reconnect with how our college is changing, including our new Washington, D.C., program.

Reading these stories helped me feel re-energized about the direction of our college and the ways our community is poised to lead through change. I may not have a crystal ball, but I’m confident that CMCI will continue to be a place where new ideas and tools are celebrated, not feared, and where possibility is embraced. I’m excited to be part of this community and to see where we go from here. And change is exciting—just look at the energy and attention Coach Prime has brought to the Buffs!

What about you? I’d love to hear your thoughts on CMCI and its future. Drop me a line or come say hello next time you’re in the Boulder area.

Lori Bergen, PhD
Founding Dean
College of Media, Communication and Information

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Questions about A.I.? Let’s Chat

Anonymous — Mon, 30 Oct 2023 00:16:06 +0000

Questions about A.I.? Let’s Chat Anonymous (not verified) Sun, 10/29/2023 - 18:16

By Joe Arney

When tools like ChatGPT entered the mainstream last winter, it was a moment of reckoning for professionals in every industry. Suddenly, the artificial intelligence revolution was a lot more real than most had imagined. Were we at the dawn of an era where professional communicators were about to become extinct?

Almost a year after ChatGPT’s debut, we’re still here—but still curious about how to be effective communicators, creators and storytellers in this brave new world. To examine what role CMCI plays in ensuring students graduate prepared to lead in a world where these tools are perhaps more widely used than understood, we invited Kai Larsen, associate professor of information systems at CU’s Leeds School of Business and a courtesy faculty member in CMCI, to moderate a discussion with associate professors Casey Fiesler, of information science, and Rick Stevens, of media studies, about the ethical and practical uses of A.I. and the value of new—and old—skills in a fast-changing workplace.

This conversation was edited for length and clarity.

"A.I. can seem like magic, and if it seems like magic, you don’t understand what it can do or not do.”
—Casey Fiesler

Faculty in conversation

Kai R. Larsen is an associate professor of information systems at the Leeds School of Business. He is an expert in machine learning and natural language processing whose thought leadership has been featured in the most influential academic journals.

Casey Fiesler is associate chair for graduate studies in information science. She shares her insights in technology ethics, internet law and policy, and online communities both in scholarly journals and in the public, especially through social media. She is a courtesy faculty member in the Department of Computer Science.

Rick Stevens is associate dean of undergraduate education at CMCI. His work explores ideological formation and media dissemination, including how technology infrastructure affects the delivery of messages, communication technology policy, and how media and technology platforms are changing public discourse.

Larsen: It’s exciting to be here with both of you to talk a bit about A.I. Maybe to get us started, I can ask you to tell us a little about how you see the landscape today.

Fiesler: I think A.I. has become a term that is so broadly used that it barely has any meaning anymore. A lot of the conversation right now is around generative A.I., particularly large language models like ChatGPT. But I do see a need for some precision here, because there are other uses of A.I. that we see everywhere. It’s a recommender system deciding what you see next on Facebook, it’s a machine learning algorithm, it’s doing all kinds of decision-making in your life.

Stevens: I think it’s important to talk about which tools we’re discussing in an individual moment. In our program, we see a lot of students using software like ChatGPT to write research papers. We allow some of that for very specific reasons, but we also are trying to get students to think about what this software is good at and not good at, because usually their literacy about it is not very good.

Larsen: Let’s talk about that some more, especially with a focus on generative A.I., whether large language models or image creation-type A.I. What should we be teaching, and how should we be teaching it, to prepare our students for work environments where A.I. proficiency will be required?

Stevens: What we’re trying to do when we use A.I. is to have students understand what those tools are doing, because they already have the literacy to write, to research and analyze content themselves. They’re just expanding their capacity or their efficiency in doing certain tasks, not replacing their command of text or research.

Fiesler: There’s also that understanding of the limitations of these tools. A.I. can seem like magic, and if it seems like magic, you don’t understand what it can do or not do. This is an intense simplification, but ChatGPT is closer to being a fancy autocomplete than it is a search engine. It’s just a statistical probability of what word comes next. And if you know that, then you don’t necessarily expect it to always be correct or always be better at a task than a human.

Stevens: Say a student is writing a research paper and is engaged in a particular set of research literature—is the A.I. drawing from the most recent publications, or the most cited? How does peer review fit into a model of chat generation? These are the kinds of questions that really tell us these tools aren’t as good as what students sometimes think.

Larsen: We’re talking a lot about technology literacy here, but are there any other aspects of literacy you think are especially pertinent when it comes to A.I. models?

Fiesler: There’s also information literacy, which is incredibly important when you are getting information you cannot source. If you search for something on Google, you have a source for that information that you can evaluate, whereas if I ask a question in ChatGPT, I have to fact-check that answer independently.

Stevens: I’m glad you said that, because in class, if a student has a research project, they can declare they’ll use A.I. to assist them, but they get a different rubric for grading purposes. If they use assistance to more quickly build their argument, they must have enough command of the literature to know when that tool generates a mistake.

Fiesler: And educators have to have an understanding of how these tools work, as well. Would you stop your students from using spell check? Of course not—unless they’re taking a spelling test. The challenge is that sometimes it’s a spelling test, and sometimes it’s not. It’s up to educators to figure out when something is a spelling test, and clearly articulate that to the students—as well as the value of what they’re learning, and why I’m teaching you to spell before letting you use spell check.

Expanded Remarks

Star Wars: The Frog Awakens

Larsen: That’s an interesting thought. What about specific skills like critical thinking, collaboration, communication and creativity? How will we change the way we teach those concepts as a result of A.I.?

Fiesler: I think critique and collaboration become even more important. ChatGPT is very good at emulating creativity. If you ask it to write a fan fiction where Kermit the Frog is in Star Wars, it will do that. And the fact that it can do that is pretty cool, but it’s not good, it tends to be pretty boring. Charlie Brooker said he had ChaptGPT write an episode of Black Mirror, and of course it was bad—it’s just a jumble of tropes. The more we play with these systems, the more you come to realize how important human creativity is.

Stevens: You know, machine learning hasn’t historically been pointed at creativity—the idea is to have a predictable and consistent set of responses. But we’re trying to teach our students to develop their own voice and their own individuality, and that is never going to be something this version of tools will be good at emulating. Watching students fail because they think technology offers a shortcut can be a literacy opportunity. It lets you ask the student, are you just trying to get software to get you through this class—or are you learning how to write so that you can express yourself and be heard from among all the people being captured in the algorithm?

Larsen: It’s interesting listening to you both talk about creativity in the age of A.I. Can you elaborate? I’m especially interested in this historical view that creativity is one of the things that A.I. would never get right, which might be a little less true today than it was a year ago.

Fiesler: Well, I think it depends on your definition of creativity. I think A.I. is certainly excellent at emulating creativity, at least, like Kermit and Star Wars, and the things A.I. art generators can do. One of the things art generators do very well is giving me an image in the style of this artist. The output is amazing. Is that creative? Not really, in my opinion. But there are ways you could use it where it would be good at generating output that, if created by a human, people would see as creative.

Stevens: We have courses in which students work on a new media franchise pitch, which includes writing, comic book imagery, animation, art—they’re pitching a transmedia output, so it’s going to have multiple modes. You could waste two semesters teaching a strong writer how to draw—which may never happen—or, we can say, let’s use software to generate the image you think matches the text you’re pitching. That’s something we want students to think about—when do they need to be creative, and when do they need to say, I’ve got four hours to produce something, and if this helps my group understand our project, I don’t have to spend those four hours drawing.

"It’s not that A.I. brings new problems to the table, but it can absolutely exacerbate existing problems to new heights.”
—Rick Stevens

Risky Business

Larsen: What about media and journalism? Do we risk damaging our reputation or credibility when we bring these tools into the news?

Stevens: Absolutely. The first time a major publication puts out a story that gets fact checked incorrectly because someone did not check the A.I. output, that is going to damage not just that publication, but the whole industry. But we’re already seeing that damage coming from other technological innovations—this is just one among many.

Fiesler: I think misinformation and disinformation are the most obvious kinds of problems here. We’ve already had examples of deepfakes that journalists have covered as real, and so journalists need to be exceptionally careful about the sources of images and information they report on.

Stevens: It’s not that A.I. brings new problems to the table, but it can absolutely exacerbate existing problems to new heights if we’re not careful on what the checks and balances are.

Larsen: How about beyond the news? What are some significant trends communicators and media professionals should be keeping an eye out for?

Stevens: We need to train people to be more critical at looking not just where content comes from, but how it’s generated along certain biases. We can get a chatbot to emulate a conversation, but that doesn’t mean it can identify racist tropes that we’re trying to push out of our media system. A lot of what we do, critically, is to push back against the mainstream, to try to change our culture for the better. I’m not sure that algorithms drawing from the culture that we’re trying to change are going to have the same values in them to change anything.

Expanded Remarks

Capitalism and computational power

Larsen: What’s a big question we’re not asking about A.I. and our work?

Stevens: I think the biggest question is, what does A.I. free us up to do that we haven’t been able to do before?

Fiesler: Agreed. Let’s say A.I. and automation really could replace a lot of jobs. So because of ChatGPT, you now need two copywriters to do the job of four copywriters. You could fire two copywriters, but another option is, your four copywriters work 20 hours a week instead of 40 and still get paid the same. Because it’s not like you’re making less money, or you put resources into building your own A.I. If this technology can replace some things we’re doing, that shouldn’t mean we don’t have jobs, it should just mean we have to work less.

Stevens: It’s actually in cultural producers’ interest for something like this to happen. There’s this assumption that, oh, we can do the work of four people with two people now, so let’s fire two of them. Well, better rested, more thoughtful workers can produce better, more thoughtful content. The content we create forms our social identity, so the more thoughtful we are, the better a society we’re going to have, because we’ve inspired people to think about their world differently.

Larsen: I have to tell you both, I’m very impressed with your level of optimism when it comes to A.I. Why don’t we end on an optimistic note, as well? What’s something you feel communicators should be excited about from the dawn of this new age of work?

Stevens: One thing communicators should be excited about is that these tools exist because the process of communication is valuable. Our ability to produce more culture is not a bad thing, we just want it to have a higher fidelity and have the values we want to have, and I think those are questions that thoughtful communicators can bring to the table and help shape.

Fiesler: I agree with that, as well. Young people in college are some of the most well positioned to make an impact on how this technology is going to influence our future, with the way decisions are made around how it’s actually going to change our lives and industries. There are ways in which some things that are happening are scary, but it’s an interesting time to be on the ground floor.

For A.I. to be useful, it needs to grow alongside communicators—not replace them. CMCI experts share their vision for a workplace with ChatGPT and other tools.

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